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Business Knigge: 10 bids for business etiquette



Author and trainer Nandine Meyden not only knows how to behave properly - in the MDR program "Caution Fettnäpfchen!", She also warns against mistakes. So when it comes to the Business Knigge, you can help your 10 commandments:

1. Valuation


Appreciation, attention, respect and respect are the foundations and the background for every rule. They should also be the reason for everyone to be polite. Whoever is courteous only as a facade care has not understood anything.

2. Name memory


Not to mention names is bad, mistranscription names unfortunately catastrophic practice in professional life. It is easier to remember when you read the name, for example, on a business card, and when you say it one or two times internally.

3. Role instead of sex

Hierarchies are often more important than you might think. You should therefore pay attention to your greetings, salutations and e-mail distributors. "Ladies first" is also not always the case. If a department manager and the assistant, intern or his deputy, the department leader is welcomed first.

4. Unpunctuality

Unfortunately often experienced, yet not casual, but careless. Anyone who comes to a meeting too late shows disregard, who is not answered e-mails within 24 hours is ruthless. In general, punctuality and slowness are the theft of irretrievable good time.

5. Business clothing

Neither catwalk nor "Sex and the City" are good orientations. Check out what is being worn by different women in the floors above you. Look for a serious appearance that matches your role and the expectations of the customers in your industry.

6. Questions

Wherever you work: Ask questions that go beyond the subject matter. How exactly do you take the title of academic degrees here? How formal does the clothing have to be at customer meetings, trade fairs, etc.?

7. Business lunch and dinner

Businesses are not primarily food, but are a good opportunity to get to know each other better. Whoever has special wishes, speaks unfriendly with the service and arranges with the cutlery a massacre on the plate, of which one can not guess anything good in the cooperation in the project.

8. Smalltalk

One makes it too easy with the belief that Smalltalk is only superficial Blabla. If you really have an interest in the other, you also speak to him and approach the important topics step by step. In doing so, one can better avoid anything that could polarize too much, such as politics, life, religion, and begin with a theme from the here and now: the place, the date, the inviting, the weather, the journey, the space, etc ,

9. Unwritten Laws

It is not enough simply to know a rule; instead, it is a question of behaving in accordance with the situation, the feelings of others and their own role. Industries often have many unwritten codes, which can only be recognized and understood by observation. Check whether it is, for example, the good tone to reach out to your hand every morning.

10. The exception to the rule

Only who knows rules, understands them - so they know where they come from and what they serve - can break them. This in turn is also the right thing in some situations.
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